FAQs & Troubleshooting
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144 Results
- 51Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 52Is there any way to reduce Ink consumption?
- 53I cannot receive a color fax. Why?
- 54How to identify your Operating System (OS).
- 55A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 56The printer status is Offline or Paused.
- 57I can receive a fax, but cannot receive a telephone call.
- 58Windows 7 Support Information
- 59Is my Brother machine compatible with third party print servers?
- 60Why doesn't my Brother machine have a dial tone?
- 61Verify if the Brother machine has a dial tone
- 62How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 63How do I clear a Machine Error 41, ME41 from the display?
- 64Scan a document in Windows 8 and Windows 10.
- 65I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 66How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 67How do I know which receive mode to select?
- 68How do I clean the Scanner to improve the copy or fax quality?
- 69I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 70When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 71What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 72How can I clear the "PLS OPEN COVER" error message on LCD?
- 73What does "MACHINE ERROR XX" mean?
- 74I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 75When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 76I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 77Where is the full User's Guide? I can't find enough information in the paper manual.
- 78I have uninstalled the MFL-Pro software and now I can not uninstall the PaperPort® 8.0SE software. What can I do?
- 79I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 80I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 81I'm using Macintosh®. What are the settings in the Scanner window used for?
- 82Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 83Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 84Cannot print after a Windows 10 update (June 2020)
- 85How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 86Install the built-in drivers (For Windows 8 and Windows 10)
- 87The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 88I cannot scan via USB. (Mac OS X)
- 89How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 90Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 91In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 92Scan a document from a Windows Vista application
- 93Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 94The keys on the control panel do not respond.
- 95How can I clear the "INK EMPTY" message?
- 96Can I print a report that will show a listing of faxes I sent and received?
- 97How do I print the received faxes that are stored in memory? (Fax Storage)
- 98I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 99Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 100The link icon for Outlook Express is not displayed in PaperPort®. What should I do?