FAQs & Troubleshooting
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245 Results
- 51How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 52When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 53"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 54After I installed Sun JavaVM, some applications will not work correctly.
- 55When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 56I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 57The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 58I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 59I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 60The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 61I cannot scan when using SELinux (Security-Enhanced Linux)
- 62The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 63The edge of glossy paper is smudged.
- 64Change the printer driver settings (Windows/macOS)
- 65How many times will my Brother machine automatically redial a busy number?
- 66Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 67My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 68How do I receive faxes when the Brother machine is in Manual Mode?
- 69When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 70When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 71I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 72When printing from my Apple Mac OS X, the print is coming out mirrored.
- 73Which E-mail packages are compatible with ControlCenter3?
- 74When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 75Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 76Scan a document from a Windows XP application
- 77When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 78Where is the USB port on the machine?
- 79What kind of Media Adapter can I use?
- 80When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 81When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 82What is Distinctive Ring and how do I program it?
- 83Set the date and time
- 84Can I confirm that the FAX was sent correctly?
- 85I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 86I cannot receive a color fax. Why?
- 87I'm using Macintosh. What is the PreScan option used for?
- 88I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 89The downloaded driver's name is different from my machine's name. (Linux)
- 90Configure scan settings without administrator privileges (Linux)
- 91I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 92Pre-Required Procedures (Linux)
- 93I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 94Scan and save a document in PDF format (Scan to File)
- 95Why doesn't my Brother machine have a dial tone?
- 96Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 97PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 98"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 99How do I start ControlCenter3?
- 100In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?