FAQs & Troubleshooting
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238 Results
- 51The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 52Change the printer driver settings (Windows/macOS)
- 53How many times will my Brother machine automatically redial a busy number?
- 54I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 55When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 56Scan a document from the Windows Vista Photo Gallery
- 57I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 58When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 59Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 60I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 61Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 62When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 63When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 64I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 65I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 66What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 67When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 68When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 69How do I print on an envelope?
- 70I'm using Macintosh®. What are the settings in the Scanner window used for?
- 71Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 72I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 73Paper size settings are unavailable when I print from OpenOffice (Linux)
- 74Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 75Important points for specifying the scan area (Linux)
- 76How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 77Configure scan settings without administrator privileges (Linux)
- 78I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 79I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 80To install the printer driver easily using a tool. (Linux)
- 81Do I need a telephone line to send and receive faxes with my Brother machine?
- 82I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 83I cannot print from my computer via USB.
- 84Windows 7 Support Information
- 85I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 86Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 87How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 88Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 89When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 90I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 91When a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed. Why?
- 92In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 93Scan a document in Mac OS X 10.7.
- 94Scan a document in Mac OS X 10.6.
- 95Glossy Paper does not feed correctly. What can I do?
- 96The keys on the control panel do not respond.
- 97How do I know which receive mode to select?
- 98Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 99I am experiencing problems sending a fax.
- 100How do I clear the message "MFC is Busy" or "Connect Failure"?