FAQs & Troubleshooting
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145 Results
- 51What is the recommended paper?
- 52What driver package format is supported by my Linux distribution?
- 53When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 54When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 55"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 56Install the built-in drivers (For Windows 8 and Windows 10)
- 57I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 58Can I print from or scan to Android™ Smartphone?
- 59Receive faxes on the computer for Windows (PC-FAX Receive)
- 60Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 61What is the "Station ID" and how do I set it?
- 62Uninstall the Brother Software and Drivers (Windows)
- 63I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 64My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 65Configure the Scan to Email Feature (Linux)
- 66"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 67Important points for specifying the scan area (Linux)
- 68To install the printer driver easily using a tool. (Linux)
- 69A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 70When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 71When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 72What is the difference between the toner cartridge and the drum unit?
- 73Can I use AirPrint with my Brother machine?
- 74How to identify your Operating System (OS).
- 75Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 76Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 77Unable to Scan / Scan Unable
- 78Scan and save a document in PDF format for Windows (Scan to File)
- 79No Paper
- 80Wrong Paper Type
- 81Clean the Drum Unit.
- 82Toner Low
- 83In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 84I am having a problem receiving faxes.
- 85I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 86Scan using XSane or GIMP (Linux)
- 87Where can I download Brother iPrint&Scan application for Mac?
- 88The downloaded driver's name is different from my machine's name. (Linux)
- 89Large characters are printed incorrectly. (Linux)
- 90When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 91Command List of brscan. (Linux)
- 92Delete a network scanner entry. (Linux)
- 93Uninstall Scan-key-tool. (Linux)
- 94I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 95Scan a document using Brother iPrint&Scan. (macOS only)
- 96Check the firmware version.
- 97How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 98"Offline" appears on the Status Monitor.
- 99Open the Control Panel (For Windows)
- 100Open the "Scanners and Cameras" and Properties.