FAQs & Troubleshooting
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113 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Check the firmware version.
- 52Supported models of Universal Printer Driver for PCL
- 53Uninstall the Brother Software and Drivers (Windows)
- 54I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 55I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 56A security warning appears when accessing Web Based Management via HTTPS.
- 57Use Universal Print (Windows)
- 58I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 59I cannot install Brother drivers on Debian 10 or later (Linux)
- 60What driver package format is supported by my Linux distribution?
- 61When I print images, the quality is not good (Linux)
- 62Where can I download Brother iPrint&Scan application for Mac?
- 63The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 64Large characters are printed incorrectly. (Linux)
- 65The driver installation finished successfully but I cannot print. (Linux)
- 66To install the printer driver easily using a tool. (Linux)
- 67Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 68Wrong Toner or Wrong Toner Cartridge
- 69I get a TS error when trying to print on a wireless network.
- 70How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 71Access Web Based Management *
- 72I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 73I cannot save a file downloaded from the Brother support website (For Windows)
- 74Enable the Brother machine's network interface.
- 75My Brother machine could not be found over the network when I installed drivers on my computer.
- 76"Offline" appears on the Status Monitor. (Windows)
- 77Open the Status Monitor (Windows)
- 78I cannot find some option in the Printing preferences. (For Windows)
- 79What is the difference between the toner cartridge and the drum unit?
- 80Important points you need to confirm before configuring your Brother machine for a wireless network.
- 81Print the WLAN Report *
- 82Discover the MAC address of the Brother network card
- 83Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 84I cannot print from my computer via USB.
- 85Change the printer driver settings (Windows)
- 86Cannot Print ##
- 872-sided Disable or 2-sided Disabled
- 88No Toner
- 89Cannot Detect
- 90Clean the Paper Pick-up Rollers *
- 91I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 92Clean the Drum Unit *
- 93Toner Low or Prepare New Toner Cartridge
- 94My Brother machine has no power.
- 95Poor fixing
- 96Drum !
- 97When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 98Out of Memory
- 99Paper is Jammed in the 2-sided Tray *
- 100Paper is Jammed in the Back of the Machine *