FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I get a TS error when trying to print on a wireless network.
- 52The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 53I cannot save a file downloaded from the Brother support website (For Windows)
- 54Check the firmware version.
- 55Protect your Brother machine against unauthorised access over the network
- 56No Toner
- 57Missing thin lines in images
- 58Ghosting images
- 59Vertical colored streaks or bands appear on the page
- 60The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 61Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 62My Brother machine could not be found over the network when I installed drivers on my computer.
- 63I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 64Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 65Color offset
- 66Add your Brother machine with AirPrint (macOS)
- 67Check the remaining ink or toner level (Linux)
- 68To install the printer driver easily using a tool. (Linux)
- 69Set up your Brother machine on a wireless network (Windows/macOS)
- 70How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 71Media Mismatch
- 72How to identify your Operating System (OS).
- 73Important points you need to confirm before configuring your Brother machine for a wireless network.
- 74Discover the MAC address of the Brother network card
- 75Correct the Color Printing
- 76My Brother machine has no power.
- 77Toner smears easily
- 78In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 79Colored spots at 75 mm (3.0 in.) intervals or at 29 mm (1.1 in.) intervals
- 80Uninstall the Brother Software and Drivers (Windows)
- 81Can I send a print job to multiple machine email addresses using Email Print?
- 82Where can I download Brother iPrint&Scan application for Mac?
- 83Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 84Open the Control Panel (For Windows)
- 85Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 86I cannot print from my computer via USB.
- 87Check the Node Name of the Brother machine
- 88Toner scatter or toner stain
- 89I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 90I cannot connect my machine to a Windows 11 computer via USB.
- 91I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 92I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 93What driver package format is supported by my Linux distribution?
- 94My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 95The downloaded driver's name is different from my machine's name. (Linux)
- 96Large characters are printed incorrectly. (Linux)
- 97The driver installation finished successfully but I cannot print. (Linux)
- 98I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 99I am unable to print from a client PC to a printer on a print server. (Linux)
- 100Control Printer Driver settings (only available for Windows)