FAQs & Troubleshooting
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178 Results
- 5127/10/2017I cannot print from my computer via network. (For Macintosh)
- 5227/10/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5325/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5425/03/2016What is the difference between the toner cartridge and the drum unit?
- 5525/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5625/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5725/03/2016What is the Network Shared printing?
- 5825/03/2016Can I print from or scan to Android™ Smartphone?
- 5925/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6024/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6123/03/2016What can happen if the wrong paper is used in your machine.
- 6223/03/2016What is the BRAdmin Professional software used for?
- 6310/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6427/11/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6525/11/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6619/11/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6729/09/2014I want to recalibrate the colors on my printer, how do I do this?
- 6829/09/2014How should I maintain the printer?
- 6926/09/2014How to use the Network Printer Driver Wizard Software
- 7026/09/2014How to use the Driver Deployment Wizard software
- 7126/09/2014What kind of barcodes can I print and how do I print them?
- 7225/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7317/06/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7405/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7529/01/2014What is Windows ICM profiles?
- 7629/01/2014How do I replace the Ozone Filter?
- 7729/01/2014How do I replace the Fuser Cleaner?
- 7829/01/2014How do I replace the Oil Bottle?
- 7929/01/2014How do I replace the Drum Cleaner?
- 8029/01/2014I cannot print from Mac OS X.
- 8127/01/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8227/01/2014"JAM E1" error appears on the LCD. What should I do?
- 8327/01/2014"JAM D" or "JAM E2" error appears on the LCD. What should I do?
- 8427/01/2014"JAM C" error appears on the LCD. What should I do?
- 8527/01/2014"JAM B" error appears on the LCD. What should I do?
- 8627/01/2014"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 8727/01/2014What is the optional DX-2600 used for and how do I install it?
- 8827/01/2014What is the Optional LT-26CL used for and how do I install it?
- 8927/01/2014How do I install additional memory?
- 9017/01/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 9117/01/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 9217/05/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9316/05/2013What are the difference between PCL Driver and BR-Script driver?
- 9416/05/2013Printing Watermarks from a Windows PC
- 9516/05/2013Dirt appears on the back of paper.
- 9616/05/2013The color of printouts are not what I expected.
- 9716/05/2013What is the 120K kit and what should I do if I see a message telling me to replace it?
- 9816/05/2013How do I change the color mode from a Windows PC?
- 9915/05/2013Paper Feed Problems
- 10015/05/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)