FAQs & Troubleshooting
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175 Results
- 51When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 52Can I use non-Brother or third party supplies with the Brother machine?
- 53When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 54Replace the toner cartridge
- 55How do I clear vertical lines or streaks that appear in the copies I made?
- 56Configure and use the Scan Key Tool (Linux)
- 57The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 58I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 59I cannot scan when using SELinux (Security-Enhanced Linux)
- 60Print command (cupswrapper) (Linux)
- 61All print jobs are aborted and nothing is printed. (Linux)
- 62ControlCenter3 displays a blank screen at startup (Windows)
- 63Install PaperPort™ 12SE / 14SE onto Windows 10.
- 64How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 65Open the Control Panel (For Windows)
- 66Open the "Scanners and Cameras" and Properties.
- 67Windows 7 Support Information
- 68Is my Brother machine compatible with third party print servers?
- 69Duplex Copy (1-sided to 2-sided)
- 70I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 71How do I clean the drum unit?
- 72Scan a document into ScanSoft™ PaperPort™ 11SE
- 73Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 74Scan a document in Mac OS X 10.6.
- 75How do I clean the scanner to improve the copy quality?
- 76Replace the drum unit.
- 77I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 78I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 79I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 80My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 81The downloaded driver's name is different from my machine's name. (Linux)
- 82Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 83Print command (LPR) (Linux)
- 84When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 85I installed scan-key-tool, but it does not work. (Linux)
- 86Configure scan settings without administrator privileges (Linux)
- 87I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 88When printing with monochrome laser printer, the print position shifts. (Linux)
- 89Firewall port requirements of the Scan Key Tool (Linux)
- 90"Offline" appears on the Status Monitor.
- 91Open the Status Monitor
- 92Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 93Install the built-in drivers (For Windows 8 and Windows 10)
- 94The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 95I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 96Locate files scanned with ControlCenter2 (For Macintosh)
- 97Locate files scanned with ControlCenter3 (For Windows)
- 98I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 99I cannot print from my computer via USB.
- 100I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?