FAQs & Troubleshooting
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Latest |
262 Results
- 5127/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5226/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5326/09/2022Configure the settings for sending or receiving an Email Securely Using SSL/TLS.
- 5426/09/2022Scan a document into PaperPort™ using the TWAIN driver
- 5506/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 5601/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 5701/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 5830/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5922/08/2022Configure the Scan to Email Feature (Linux)
- 6010/08/2022(Video) Replace Toner
- 6109/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6228/07/2022Update the Driver or Firmware for your Brother machine
- 6326/07/2022Configure and use the Scan Key Tool (Linux)
- 6419/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 6530/06/2022I can print but cannot scan via network. (For Mac)
- 6623/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6709/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6820/04/2022Turn the Toner Save Mode on or off.
- 6920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 7014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7111/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 7207/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 7301/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7424/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 7524/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7617/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7715/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 7815/11/2021Set up your Brother machine on a wireless network.
- 7910/11/2021Open the Control Panel (For Windows)
- 8014/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8112/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 8230/09/2021I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 8331/03/2021I cannot find some options in the Print dialog box (macOS 11 or later)
- 8419/03/2021I get a TS error when trying to print on a wireless network.
- 8519/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8602/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8722/02/2021A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 8816/02/2021My Brother machine could not be found over the network when I installed drivers on my PC.
- 8929/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 9024/12/2020Printing/ Scanning with the Cloud
- 9124/12/2020Printing/ Scanning with a mobile device
- 9224/12/2020Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9315/10/2020Install PaperPort™ 12SE onto Windows 10.
- 9414/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9527/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9616/07/2020Cannot print after a Windows 10 update (June 2020)
- 9706/07/2020Scan using XSane or GIMP (Linux)
- 9806/07/2020Important points for specifying the scan area (Linux)
- 9906/07/2020What driver package format is supported by my Linux distribution?
- 10002/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)