FAQs & Troubleshooting
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335 Results
- 51Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 52Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 53When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 54Clean the Print Head from Your Brother Machine
- 55The scanning speed is slow when scanning from my machine. (Windows)
- 56I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 57I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 58Easy Scan to E-mail
- 59Import a Certificate and Private Key
- 60Download a file from the "Downloads" section and save it to Windows 8 computer.
- 61I cannot print from my computer via USB.
- 62Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 63I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 64Wrong Ink Cartridge
- 65Sleep
- 66When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 67(Video) Load and print an Envelope (Manual Feed Slot)
- 68Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 69Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 70I still receive the error message "Paper Jam" after I removed the jammed paper.
- 71How to identify your Operating System (OS).
- 72Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 73Load Paper in the Manual Feed Slot
- 74High Temperature
- 75Paper Size Mismatch
- 76Where is the USB/Ethernet port on the machine?
- 77I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 78Improve poor print quality.
- 79Confirm that a FAX I sent was received correctly.
- 80Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 81What is the default password for my Brother machine?
- 82I cannot print using my Brother machine on a wireless network (Mac)
- 83About Envelopes
- 84Load Documents on the Scanner Glass
- 85Forward Incoming Faxes to Another Machine
- 86Send an Email with User Authentication
- 87I cannot save a file downloaded from the Brother support website (For Windows)
- 88Set up a Scan to Network Profile
- 89Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 90Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 91Select Receive mode.
- 92Ink Low
- 93Cannot Detect
- 94Transfer faxes to the PC when my machine has a mechanical issue.
- 95Forward a fax to another fax machine when my machine has a mechanical problem.
- 96When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 97Store Incoming Faxes in the Machine's Memory
- 98The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 99When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 100Delete a network scanner entry. (Linux)