FAQs & Troubleshooting
Popular |
165 Results
- 1How do I insert/change the paper or label roll?
- 2This printer is not detected when establishing a Bluetooth® connection.
- 3How do I transfer label or slip templates?
- 4The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 5What Android™ mobile application can I use?
- 6Will my printer automatically turn itself off?
- 7Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 8How to connect to a DC power socket (Optional)
- 9Printing is not possible. (USB connection)
- 10How to install the rechargeable Li-ion battery
- 11The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 12How to charge the rechargeable Li-ion battery
- 13How do I transfer label templates with P-touch Transfer Express?
- 14What methods can I use to configure wireless settings?
- 15Use Remote Update to download files to your printer from an FTP server
- 16How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 17How do I reset Wi-Fi® setting?
- 18What iOS mobile application can I use?
- 19I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 20I cannot print after updating the firmware or font data.
- 21How to delete the registry information and files related to the printer driver
- 22I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24The LED indicator or the LCD is not lit.
- 25How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 26How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 27Adding a custom media size for continuous roll (Linux®)
- 28When printing from an application, the application's "Collate" setting does not work correctly.
- 29What do the indicator lights mean?
- 30The print quality is poor.
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32How to use Remote Update
- 33How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 34How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 35Where can I find the printer's network settings, such as IP address?
- 36How to connect to an AC power outlet (Optional)
- 37Print free-length labels with the set length (Linux®)
- 38Creating a label with OpenOffice (Linux®)
- 39How do I connect the printer and my mobile device via Bluetooth®?
- 40Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 41I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot connect my printer to a Windows 11 computer via USB.
- 43My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 44Where can I find my Brother printer's serial number?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 47How do I switch to and use the mass storage mode?
- 48How do I uninstall the printer driver?
- 49How to attach the belt clip
- 50How to identify the printer's firmware version