FAQs & Troubleshooting
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142 Results
- 1How do I transfer label or slip templates?
- 2The LED indicator or the LCD is not lit.
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6How to install the rechargeable Li-ion battery
- 7How to delete the registry information and files related to the printer driver
- 8I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 9How to identify your Operating System (OS) for Windows or Mac
- 10This printer is not detected when establishing a Bluetooth® connection.
- 11What iOS mobile application can I use?
- 12How to charge the rechargeable Li-ion battery
- 13How to connect to an AC power outlet (Optional)
- 14How do I insert/change the paper or label roll?
- 15What Android™ mobile application can I use?
- 16How do I transfer label templates with P-touch Transfer Express?
- 17I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 18Adding a custom media size for continuous roll (Linux®)
- 19How to install Brother software on a computer not connected to the Internet
- 20How do I connect the printer and my mobile device via Bluetooth®?
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24How to use the Paper Size Setup (for Windows)
- 25When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 28The paper settings specified from the server computer are not reflected on the client computer.
- 29How to connect to a DC power socket (Optional)
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 32Using the Device Settings (for Windows)
- 33How do I uninstall the printer driver?
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36Printing is not possible. (USB connection)
- 37Print free-length labels with the set length (Linux®)
- 38The printer does not print or a printing error occurs.
- 39Using the Communication Settings (for Windows)
- 40How do I switch to and use the mass storage mode?
- 41The print quality is poor.
- 42How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 43Can I set a different media width when using an OpenOffice template? (Linux®)
- 44Where can I find my Brother printer's serial number?
- 45What is the JPEG printing and how can I use it?
- 46How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 47What do the indicator lights mean?
- 48How do I clean my machine?
- 49How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 50How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)