FAQs & Troubleshooting
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156 Results
- 1Using the Communication Settings (for Windows)
- 2What Android™ mobile application can I use?
- 3Some of the print options in OpenOffice do not work. (Linux®)
- 4(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 5What iOS mobile application can I use?
- 6Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 7The paper settings specified from the server computer are not reflected on the client computer.
- 8How to connect to a DC power socket (Optional)
- 9How to install the rechargeable Li-ion battery
- 10How to identify your Operating System (OS) for Windows or Mac
- 11What is the Label List? (P-touch Editor 5.x for Windows)
- 12How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 13(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 14How do I transfer label or slip templates?
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16Uninstalling the printer drivers (Linux®)
- 17Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 18When I try to connect the printer and my computer via Bluetooth®, the printer is not found in the [Add a device] / [Add Wireless Device] window. (Windows 7/Vista)
- 19How do I connect the printer and my mobile device via Bluetooth®?
- 20This printer is not detected when establishing a Bluetooth® connection.
- 21The printer does not print or a printing error occurs.
- 22Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 23How do I connect the printer to my computer using a USB cable?
- 24How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 25Will my printer automatically turn itself off?
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 28The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 29(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 30How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 31Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 32I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 34I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 35When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40How do I transfer label templates with P-touch Transfer Express?
- 41How to connect to an AC power outlet (Optional)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 45I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 46I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 47All print jobs have been cancelled and nothing can be printed. (Linux®)
- 48I cannot save the edited text file. (Linux®)
- 49I cannot print from RedHat or CentOS. (Linux®)
- 50Print free-length labels with the set length (Linux®)