FAQs & Troubleshooting
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166 Results
- 1I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 2How do I transfer label or slip templates?
- 3How do I reset Wi-Fi® setting?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How do I insert/change the paper or label roll?
- 6How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7How to apply setting changes to multiple printers (for Windows)
- 8How to change the Media Roll Holder
- 9Where can I find my Brother printer's serial number?
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11A security warning appears when accessing Web Based Management via HTTPS.
- 12How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 13This printer is not detected when establishing a Bluetooth® connection.
- 14Using the Communication Settings (for Windows)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18(Video) Why doesn't my printer turn on when the Power button is pressed?
- 19(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 20(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22(Video) Manage Your Network Machine Securely Using SNMPv3
- 23I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24How to install Brother software on a computer not connected to the Internet
- 25How to use the Paper Size Setup (for Windows)
- 26What Android™ mobile application can I use?
- 27(Video) What is the JPEG printing and how can I use it?
- 28How to identify the printer's firmware version
- 29How to charge the rechargeable Li-ion battery
- 30How do I clean my printer?
- 31Manage Your Network Machine Securely Using SNMPv3
- 32(Video) Insert the Date and Time into a Label
- 33I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 34Uninstalling the printer drivers (Linux®)
- 35How to attach the Belt Clip
- 36How to open the Devices and Printers window
- 37How do I connect the printer and my mobile device via Bluetooth®?
- 38Using the Printer Setting Tool (for Windows)
- 39Using the Device Settings (for Windows)
- 40The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 41I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 42The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47I cannot print after updating the firmware or font data.
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49How to set up the printer
- 50When printing with Ubuntu 12.04, the print position shifts. (Linux®)