FAQs & Troubleshooting
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82 Results
- 1Where can I find my Brother printer's serial number?
- 2Printing from an Android™ device
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5The print quality is poor, and the image is too light or dark.
- 6Where can I download the latest P-touch Editor for Mac?
- 7I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 9What Android™ mobile application can I use?
- 10What iOS mobile application can I use?
- 11Printing is not possible. (USB connection)
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13This printer is not detected when establishing a Bluetooth® connection.
- 14I cannot connect my printer to a Windows 11 computer via USB.
- 15Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 16How to open the Devices and Printers window
- 17How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 20How do I uninstall the printer driver?
- 21How do I clean the platen roller?
- 22How to identify your Operating System (OS) for Windows or Mac
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24Some of the print options in OpenOffice do not work. (Linux®)
- 25Installing a CA certificate
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28When printing from an application, the application's "Collate" setting does not work correctly.
- 29How do I switch to and use the mass storage mode?
- 30How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 31The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 32How do I create and transfer templates? (for Mac)
- 33The side margins are incorrect.
- 34What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 35How do I transfer label templates with P-touch Transfer Express?
- 36What do the indicator lights mean?
- 37How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 38Pages don't print.
- 39How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 40The printer does not turn on, so I cannot print.
- 41How to set up the printer
- 42Installing the CUPS wrapper/LPR printer driver (Linux®)
- 43Uninstalling the printer driver (Linux®)
- 44How to install Brother software on a computer not connected to the Internet
- 45The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 46I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 47How do I connect the printer and my mobile device via Bluetooth®?
- 48What is the JPEG printing and how can I use it?
- 49There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)