FAQs & Troubleshooting
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81 Results
- 1How do I connect the printer and my computer via USB cable?
- 2How do I transfer label or slip templates?
- 3Where can I find my Brother printer's serial number?
- 4How do I transfer label templates with P-touch Transfer Express?
- 5How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 6How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 7How do I install the printer driver from the CD-ROM? (for Windows)
- 8How to charge the rechargeable Ni-MH battery
- 9The paper is jammed in the printer.
- 10How to identify your Operating System (OS) for Windows or Mac
- 11How to connect to an AC power outlet (Optional)
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13How do I uninstall the printer driver?
- 14What is the JPEG printing and how can I use it?
- 15How do I print from a computer?
- 16How to identify the printer's firmware version
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18How to connect to a DC power outlet (Optional)
- 19How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 20I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 21How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25What Android™ mobile application can I use?
- 26P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 27How to install the rechargeable Ni-MH Battery (Optional)
- 28The printed image is out of alignment.
- 29Printing is not possible. (USB connection)
- 30I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 31How to open the Devices and Printers window
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33How do I transfer templates or other data from the computer to the printer?
- 34How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 35Paper does not move through the printer even though the motor is running.
- 36How to delete the registry information and files related to the printer driver
- 37How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 38What is the Label List? (P-touch Editor 5.x for Windows)
- 39I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 40Pages don't print. What should I do?
- 41I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 44I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 45Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 46The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 47Some of the print options in OpenOffice do not work. (Linux®)
- 48Uninstalling the printer drivers (Linux®)
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.