FAQs & Troubleshooting
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73 Results
- 1How do I transfer label or slip templates?
- 2How do I install the printer driver from the CD-ROM? (for Windows)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5How do I connect the printer and my computer via USB cable?
- 6I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 7What Android™ mobile application can I use?
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11How to install the rechargeable Li-ion Battery (Optional)
- 12Printing is not possible. (USB connection)
- 13How to charge the rechargeable Li-ion battery
- 14Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 15How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 16How do I transfer label templates with P-touch Transfer Express?
- 17Where can I find my Brother printer's serial number?
- 18The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 19How to open the Devices and Printers window
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21How do I uninstall the printer driver?
- 22How to install the rechargeable Ni-MH Battery (Optional)
- 23What do the indicator lights mean?
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to connect to an AC power outlet (Optional)
- 26What is the JPEG printing and how can I use it?
- 27How do I clean the Platen Roller?
- 28I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 29Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 30Uninstalling the printer drivers (Linux®)
- 31The print result is garbled or corrupted.
- 32The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 33Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36How to identify your Operating System (OS) for Windows or Mac
- 37What is the Label List? (P-touch Editor 5.x for Windows)
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39How to connect to a DC power outlet (Optional)
- 40When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 41Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 42What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 43How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 44The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46I connected multiple printers of the same model to one computer but can only print from one of them.
- 47Pages don't print. What should I do?
- 48How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)