FAQs & Troubleshooting
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62 Results
- 1Replace Roller
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4USB R/W test error
- 5TWAIN errors appear when starting to scan. (Macintosh)
- 6Change the image settings. (Using DS Capture)
- 7"Multifeed" or "Multifeed is detected."
- 8Configure the Scan to Email Feature (Linux)
- 9Command List of brscan. (Linux)
- 10Pre-Required Procedures (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Unknown error.
- 13TWAIN or WIA errors appear when starting to scan. (Windows)
- 14Cannot use my scanner connection the USB hub.
- 15My scanner is connected but it will not feed my document or do anything else.
- 16How to identify your Operating System (OS).
- 17Document misfeeds.
- 18Clean the scanner
- 19Delete a network scanner entry. (Linux)
- 20ADF rear lamp error
- 21"Document Jam/too Long" or "A document is jammed in the ADF."
- 22Important points for specifying the scan area (Linux)
- 23Uninstall the scanner driver. (Linux)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Do not open the ADF cover when scanning.
- 27Change the paper settings. (Using DS Capture)
- 28Bleed-through is seen in the scanned image.
- 29My scanner gets warm.
- 30The scan speed is too slow.
- 31Paper suitable for scanning
- 32My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34Scan using XSane or GIMP (Linux)
- 35The scanned documents are put into the incorrect order. (macOS)
- 36error 20392 - Scanner not responding, check card, power, and cable.
- 37My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 38ADF AFE LVDS test error
- 39FlashROM R/W test error
- 40ADF front lamp error
- 41DRAM R/W test error
- 42Check the firmware version.
- 43The scanned image is skewed (crooked).
- 44The scan quality is poor.
- 45Uninstall Scan-key-tool. (Linux)
- 46The rollers are worn.
- 47Cannot find the scanner.
- 48No document in ADF.
- 49When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 50White vertical lines or white stripes appear on the scanned image.