FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2TWAIN or WIA errors appear when starting to scan. (Windows)
- 3Replace Roller
- 4Change the image settings. (Using DS Capture)
- 5Document misfeeds.
- 6"Multifeed" or "Multifeed is detected."
- 7Cannot find the scanner.
- 8error 20392 - Scanner not responding, check card, power, and cable.
- 9When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 10Change the paper settings. (Using DS Capture)
- 11My scanner gets warm.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14What driver package format is supported by my Linux distribution?
- 15The rollers are worn.
- 16TWAIN errors appear when starting to scan. (Macintosh)
- 17How to identify your Operating System (OS).
- 18The scanned image is skewed (crooked).
- 19No document in ADF.
- 20My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Scan using XSane or GIMP (Linux)
- 23Important points for specifying the scan area (Linux)
- 24My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 25Unknown error.
- 26Do not open the ADF cover when scanning.
- 27A page that is not a blank page is skipped.
- 28The scanned documents are put into the incorrect order. (macOS)
- 29USB R/W test error
- 30Uninstall the scanner driver. (Linux)
- 31Uninstall Scan-key-tool. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34Ultrasonic error
- 35The scan quality is poor.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38I cannot install the scanner drivers.
- 39My scanner is connected but it will not feed my document or do anything else.
- 40Command List of brscan. (Linux)
- 41Delete a network scanner entry. (Linux)
- 42White vertical lines or white stripes appear on the scanned image.
- 43Colors in the scanned image are dark.
- 44My scanned image is missing.
- 45Configure the Scan to Email Feature (Linux)
- 46Cannot use my scanner connection the USB hub.
- 47The file size is too large.
- 48Bleed-through is seen in the scanned image.
- 49The scan speed is too slow.
- 50Paper suitable for scanning