FAQs & Troubleshooting
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- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2How do I connect the printer to my computer via Wi-Fi® using an access point?
- 3Where can I download the latest P-touch Editor for Mac?
- 4I cannot print using FLe tape and get an error message.
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 7Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 8Can I use the app with my iPad? (iPrint&Label)
- 9I cannot print using a HSe cassette.
- 10(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 12What Android™ mobile application can I use?
- 13I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 14Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 15How do I transfer label templates with P-touch Transfer Express?
- 16How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 17Printing is not possible. (P-touch Editor5.3 for Mac)
- 18The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 19Where can I find the IP addresses of my computer and the printer?
- 20I cannot connect my machine to the wireless network.
- 21P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 22Installing the software
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26How do I update the firmware?
- 27How to identify your Operating System (OS) for Windows or Mac
- 28Printing is not possible. (USB connection)
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 34Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 35Where can I find the printer's network settings, such as IP address?
- 36The label does not cut well.
- 37Where can I download Brother iPrint&Label? (iPrint&Label)
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39How to install the rechargeable Li-ion battery (optional)
- 40My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 41How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 42Creating a label with OpenOffice (Linux®)
- 43How to install Brother software on a computer not connected to the Internet
- 44How can I create a barcode label? (iPrint&Label)
- 45How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 46The tape got jammed or stuck in the printer.
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48I can no longer print from my computer, even though I was able to print previously.
- 49Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 50I cannot print LibreOffice documents in landscape orientation. (Linux®)