FAQs & Troubleshooting
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- 1Where can I download Brother iPrint&Label? (iPrint&Label)
- 2Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 3Where can I find my Brother printer's serial number?
- 4Installing the software
- 5What options are available for label feeding and cutting?
- 6The paper settings specified from the server computer are not reflected on the client computer.
- 7How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 8I cannot print using a HSe cassette.
- 9When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 10(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12Half cut labels are printed, although the "Half Cut" option is not selected.
- 13The printer stops while printing, or the tape is cut in the middle of the text.
- 14How do I connect the printer to my computer via Wi-Fi®?
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17Can I quickly connect the printer to my mobile device?
- 18The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 19Where can I download the latest P-touch Editor for Mac?
- 20What is P-touch Library?
- 21I cannot establish a connection using Wireless Direct.
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23Using the Printer Setting Tool (for Windows)
- 24I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 25Poor print quality when printing on narrow labels. (iPrint&Label)
- 26Which brands of Ni-MH rechargeable batteries do you recommend?
- 27Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 28Printing is not possible. (USB connection)
- 29I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 30Can I check the printer's usage log?
- 31How can I connect the printer and my Apple mobile device wirelessly?
- 32I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 36What iOS mobile application can I use?
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38When I try to print the printer information, the red lamp flashes and the print does not start.
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 41My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 42I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 43P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 44How do I disable broadcasting the printer to AirPrint-compatible devices?
- 45When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 46What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 48Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 49Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)