FAQs & Troubleshooting
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191 Results
- 1Where can I download Brother iPrint&Label? (iPrint&Label)
- 2Setting up the P-touch labeler
- 3What options are available for label feeding and cutting?
- 4Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 5I cannot print using a HSe cassette.
- 6The printer stops while printing, or the tape is cut in the middle of the text.
- 7Using the Printer Setting Tool (for Windows)
- 8Which brands of Ni-MH rechargeable batteries do you recommend?
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10How do I connect the printer to my computer via Wi-Fi®?
- 11Open LBX files created in P-touch Editor in Pro Label Tool
- 12My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 13The paper settings specified from the server computer are not reflected on the client computer.
- 14Using the Communication Settings (for Windows)
- 15I cannot connect my machine to the wireless network.
- 16How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 17I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19Can I check the printer's usage log?
- 20I cannot establish a connection using Wireless Direct.
- 21How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 22How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 23My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 24How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 25I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 26Can I create a label with time&date? (iPrint&Label)
- 27Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 30(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 31Can my printer use TZ/TZe tapes?
- 32Where can I find my Brother printer's serial number?
- 33How to install Brother software on a computer not connected to the Internet
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35What Android™ mobile application can I use?
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37What is P-touch Library?
- 38Can I set the printer to turn on its wireless LAN settings when I turn on the printer?
- 39Where can I find the printer's network settings, such as IP address?
- 40Poor print quality when printing on narrow labels. (iPrint&Label)
- 41Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43How do I uninstall the printer driver?
- 44How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 45Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 46How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 47Installing the software
- 48I cannot use P-touch Editor Lite. (For macOS 10.15 or later)
- 49P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)