FAQs & Troubleshooting
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210 Results
- 1Export an address book and import it to another machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Refill Ink
- 4(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Printer Jam or Paper Jam
- 7Load Paper in the Multi‑purpose Tray (MP Tray)
- 8Install the Brother iPrint&Scan application (for mobile device)
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Brother iPrint&Scan cannot find my Brother machine (macOS)
- 11Other Problems
- 12(Video) Load A4/Letter papers
- 13(Video) How to Email Print
- 14Check ink level, then press [OK]
- 15(Video) Connect telephone line and power cords
- 16How to use the PC-FAX.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 19Change the Print Options to Improve Your Print Results
- 20The printer status is Offline or Paused.
- 21Print using only the black ink tank when the Color tanks have run out.
- 22Document Jam
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24(Video) Fill the ink tanks
- 25How to identify your Operating System (OS).
- 26My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28Check the Print Alignment from Your Brother Machine
- 29Load Documents on the Scanner Glass
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31One or more of my colors are not printing (blank).
- 32No Paper / No Paper Fed / No Paper Fed Again / No Paper Fed MPTray
- 33What driver package format is supported by my Linux distribution?
- 34Check the Print Quality
- 35(Video) Set up your Brother machine
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37When I print photos, the color quality is not good.
- 38Load Documents in the Automatic Document Feeder (ADF)
- 39Enable the Brother machine's network interface.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 47I cannot print using my Brother machine on a wired network (Windows/macOS)
- 48I cannot print on a wireless (Wi-Fi) network (Mac)
- 49(Video) Load Envelopes
- 50Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)