FAQs & Troubleshooting
Latest |
269 Results
- 108/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 207/04/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 307/04/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 407/04/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 506/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 606/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 706/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 805/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 902/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1002/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1101/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1201/10/2024What is the default password for my Brother machine?
- 1301/04/2024Easy Scan to E-mail
- 1409/22/2023I cannot scan via network.
- 1508/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1608/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1706/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2206/01/2023Print both sides of paper or a booklet automatically
- 2306/01/2023Add your Brother machine with AirPrint (macOS)
- 2406/01/2023Delete print jobs from the print queue.
- 2505/16/2023I cannot print from my computer via USB.
- 2604/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2704/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2804/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2904/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3003/31/2023What is Brother Web Connect?
- 3103/27/2023"Offline" appears on the Status Monitor.
- 3203/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3303/27/2023Change the printer driver settings (Windows/macOS)
- 3403/27/2023The printer status is Offline or Paused.
- 3503/23/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3603/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3703/17/2023Open the "Scanners and Cameras" and Properties.
- 3802/15/2023Printing is slow or printed images are too dark (Windows)
- 3902/15/2023Protect your Brother machine against unauthorised access over the network
- 4002/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4102/15/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4202/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4302/14/2023Scan a document in Windows 8 and Windows 10.
- 4402/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4501/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4612/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4712/19/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4812/19/2022One or more of my colors are not printing (blank).
- 4912/19/2022Ink Low
- 5012/19/2022Can third party ink be used to refill the ink tanks?