FAQs & Troubleshooting
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266 Results
- 1Paper Jam
- 2Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3One or more of my colors are not printing (blank).
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The printer status is Offline or Paused.
- 7Add your Brother machine with AirPrint (macOS)
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Correct the Paper Feed to Clear Vertical Lines
- 12Check the Print Quality
- 13(Video) Load A4/Letter paper
- 14(Video) Fill the ink tanks
- 15What is Brother iPrint&Scan?
- 16Unusable Device
- 17Change the Print Setting Options When Having Printing Problems
- 18Telephone Line Interference/VoIP.
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Print using only the black ink tank when the Color tanks have run out.
- 23Improve poor print quality.
- 24Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26Ink Low
- 27No Paper / No Paper Fed
- 28Manual Feed
- 29Set up your Brother machine on a wireless network.
- 30Easy Scan to E-mail
- 31Protect your Brother machine against unauthorised access over the network
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 34Can third party ink be used to refill the ink tanks?
- 35Set up a Brother machine and your mobile device on a wireless network
- 36Check the Print Alignment from Your Brother Machine
- 37Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Printing/ Scanning with a mobile device
- 40What is Brother Web Connect?
- 41High Temperature
- 42Choose receive mode.
- 43The edge of glossy paper is smudged.
- 44Change the printer driver settings (Windows/macOS)
- 45Print both sides of paper or a booklet automatically
- 46Use voice mail on the same line as my Brother machine.
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48Reset the Network Settings to Factory Default
- 49Print the Network Configuration Report
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)