FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2(Video) Load A4/Letter paper
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Choose receive mode.
- 5What driver package format is supported by my Linux distribution?
- 6(Video) Fill the ink tanks
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from or scan to Android™ Smartphone?
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13(Video) Set up your Brother machine
- 14The printer status is Offline or Paused.
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Printing/ Scanning with a mobile device
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22How do I know which side up my photo paper should be in the tray?
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Can I use voice mail on the same line as my Brother machine?
- 26Load envelopes
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28Delete print jobs from the print queue.
- 29Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 30The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.
- 31How to identify your Operating System (OS).
- 32Load paper in the paper tray
- 33Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 34Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Paper Jam
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38Scan a document using Brother iPrint&Scan. (macOS only)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Combine multiple scanned documents into a single file with PaperPort™
- 42What is Brother iPrint&Scan?
- 43Unable to Print 3X
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45Change the printer driver settings (Windows/macOS)
- 46Unable to Print XX
- 47Can third party ink be used to refill the ink tanks?
- 48Out of Memory
- 49Improve poor print quality.
- 50Confirm that a FAX I sent was received correctly.