FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Load A3/Ledger paper
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Load A4/Letter paper
- 7Other Problems
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9One or more of my colors are not printing (blank).
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11Send an Email Securely Using SSL/TLS
- 12(Video) Unpack your Brother machine
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14Import a Certificate and Private Key
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Load Documents in the Automatic Document Feeder (ADF)
- 18(Video) Set up your Brother machine
- 19Send an Email with User Authentication
- 20(Video) Fill the ink tanks
- 21Reset the Network Settings to Factory Default
- 22What is the default password for my Brother machine?
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Check the Print Alignment from Your Brother Machine
- 26Set the Date and Time Using Web Based Management
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28What is Brother Web Connect (Web icon)?
- 29The printer status is Offline or Paused.
- 30Use voice mail on the same line as my Brother machine.
- 31Load A4, Letter, or Executive Size Paper in Tray #1
- 32What is Brother iPrint&Scan?
- 33Change the printer driver settings (Windows/macOS)
- 34Change the Print Setting Options When Having Printing Problems
- 35Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 36Load Documents on the Scanner Glass
- 37Change Memory Receive Options
- 38Enable the Brother machine's network interface.
- 39Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40High Temperature
- 41Discover the MAC address of the Brother network card
- 42I cannot scan via network.
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44Set the Telephone Line Type.
- 45Telephone Line Interference/VoIP.
- 46Install a Certificate on Your Brother Machine
- 47Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 48Protect your Brother machine against unauthorised access over the network
- 49(Video) Connect telephone line and power cords
- 50Ink Absorber Pad Full or InkBox Full or Ink Absorber Full