FAQs & Troubleshooting
![]() |
Latest |
152 Results
- 108/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 206/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 306/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 406/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 505/29/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 602/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 701/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 801/10/2024What is the default password for my Brother machine?
- 912/04/2023Toner Low
- 1009/22/2023I cannot scan via network.
- 1109/07/2023Cannot Scan ##
- 1208/29/2023Verify if the Brother machine has a dial tone.
- 1308/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1407/27/2023I get a TS error when trying to print on a wireless network.
- 1507/26/2023Media Type Mismatch or Media Mismatch
- 1607/05/2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 1707/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 1806/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1906/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2006/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2106/01/2023Add your Brother machine with AirPrint (macOS)
- 2206/01/2023Delete print jobs from the print queue.
- 2305/16/2023I cannot print from my computer via USB.
- 2405/11/2023Set up your Brother machine on a wireless network (Windows/macOS)
- 2504/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2603/27/2023Change the printer driver settings (Windows)
- 2702/20/2023Enable the Brother machine's network interface.
- 2802/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2901/23/2023The printer status is Offline or Paused.
- 3001/12/2023Can I print in monochrome if one of the color toners run out?
- 3101/10/2023Remove Small Scraps of Paper Jammed in the ADF
- 3201/10/2023Document is Jammed under the Document Cover
- 3301/10/2023Document is Jammed in the Top of the ADF Unit
- 3401/10/2023Clean the Drum Unit
- 3501/10/2023Replace the Waste Toner Box
- 3601/10/2023Paper is Jammed in the 2-sided Tray
- 3701/10/2023Paper is Jammed in the Back of the Machine
- 3801/10/2023Paper is Jammed Inside the Machine
- 3901/10/2023Clean the Scanner
- 4001/10/2023Clean the Corona Wires
- 4101/10/2023Replace the Drum Unit
- 4201/10/2023Replace the Toner Cartridge
- 4301/06/2023Condensation
- 4412/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4512/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4612/13/2022How to identify your Operating System (OS).
- 4710/28/2022I cannot print full-page photos or images using Email Print.
- 4810/28/2022Can I send a print job to multiple machine email addresses using Email Print?
- 4910/28/2022Use Universal Print (Windows)
- 5010/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?