FAQs & Troubleshooting
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292 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9The printer status is Offline or Paused.
- 10Load paper in the paper tray
- 11Replace Belt
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14Jam Tray 1 / Jam Tray 2
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 18Colored streaks or bands down the page
- 19Jam Inside
- 20Replace Fuser
- 21My Brother machine could not be found over the network when I installed drivers on my PC.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Jam Rear
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25What is the recommended paper?
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 28Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 29Replace Drum
- 30Install extra memory
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Easy Scan to E-mail
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35What driver package format is supported by my Linux distribution?
- 36Replace PF Kit xx
- 37Use voice mail on the same line as my Brother machine.
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 42Curled or wavy
- 43Add your Brother machine with AirPrint (macOS)
- 44Configure and use the Scan to FTP feature
- 45Replace WT Box
- 46Toner scatter or toner stain
- 47Jam 2-sided
- 48Colored lines across the page
- 49Reset the Network Settings to the Factory Settings
- 50Replace Toner