FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Replace Toner
- 5Replace Drum
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Jam Inside
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9Print Unable XX
- 10Replace Belt
- 11Jam Tray 1 / Jam Tray 2
- 12Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14What is Brother iPrint&Scan?
- 15Condensation
- 16The color of your printouts is not what you expected
- 17Curled or wavy
- 18Load paper in the paper tray
- 19When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 20Drum !
- 21Jam Rear
- 22Install the optional lower tray
- 23My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 24Print both sides of paper or a booklet automatically
- 25Toner Low
- 26Print on envelopes, labels or thick paper from the MP Tray
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28Adjust color settings by using the custom setting in the printer driver
- 29Replace WT Box
- 30Jam MP Tray
- 31Scan Unable xx
- 32Drum Stop
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36Combine multiple scanned documents into a single file with PaperPort™
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Scan a document and e-mail it as an attachment (For Macintosh)
- 39Can I print from or scan to Android™ Smartphone?
- 402-sided Disabled
- 41White streaks or bands down the page
- 42What can happen if the wrong paper is used in your machine.
- 43Install extra memory
- 44Print the Network Configuration Report
- 45I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49How to identify your Operating System (OS).
- 50Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.