FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Set Telephone Line Compatibility for Interference and VoIP Systems
- 4Install the Brother Mobile Connect application (for mobile device)
- 5The color of your printouts is not what you expected
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Paper Tray
- 8(Video) Paper is Jammed in the Manual Feed Slot
- 9(Video) Paper is Jammed in the Back of the Machine
- 10Vertical colored streaks or bands appear on the page
- 11Uneven color density across the page
- 12(Video) Paper is Jammed inside the Machine
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Color offset
- 15Toner scatter or toner stain
- 16Ghosting images
- 17Adjust color settings by using the custom setting in the printer driver (Windows only)
- 18(Video) Set up your Brother machine
- 19(Video) Paper is Jammed in the MP tray
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Document Jam
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23The printer status is Offline or Paused.
- 24Enable the Brother machine's network interface.
- 25I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28Drum !
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Change the printer driver settings (Windows)
- 31What is the default password for my Brother machine?
- 32(Video) Document is Jammed under the Document Cover
- 33(Video) Document is Jammed in the Top of the ADF Unit
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35How to identify your Operating System (OS).
- 36I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 37What is the recommended paper?
- 38I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Delete print jobs from the print queue.
- 41Condensation
- 42Out of Memory
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Protect your Brother machine against unauthorised access over the network
- 46Cannot Scan ##
- 47Cartridge Error
- 48No Toner
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)