FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Document Jam
- 2(Video) Paper is Jammed in the Paper Tray
- 3The color of your printouts is not what you expected
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Media Type Mismatch or Media Mismatch
- 6No Toner
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8Drum !
- 9Wrong Toner Cartridge
- 10Condensation
- 11Toner Error
- 12Cartridge Error
- 13Toner scatter or toner stain
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Cannot Scan ##
- 16Cannot Print ##
- 17Unusable Device
- 18Toner Low
- 19Cooling Down
- 20(Video) Paper is Jammed in the Back of the Machine
- 21(Video) Paper is Jammed inside the Machine
- 22What is the recommended paper?
- 23I get a TS error when trying to print on a wireless network.
- 24Cannot Detect
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 26No Paper / No Paper Tray1/Tray2/MP Tray
- 27Storage Full
- 28Out of Memory
- 29(Video) Paper is Jammed in the MP tray
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Delete print jobs from the print queue.
- 36Change the printer driver settings (Windows)
- 37(Video) Paper is Jammed in the 2-sided Tray
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39When I print images, the quality is not good (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41Send a fax using PC-FAX with LPD/LPRng (Linux)
- 42I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44Adjust color settings by using the custom setting in the printer driver (Windows only)
- 45I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 46Add your Brother machine with AirPrint (macOS)
- 47Configure and use PC-FAX (CUPS) (Linux)
- 48Export an address book and import it to another machine
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup