FAQs & Troubleshooting
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162 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Manual Feed Slot
- 4Document Jam
- 5(Video) Set up your Brother machine
- 6Set Telephone Line Compatibility for Interference and VoIP Systems
- 7Media Type Mismatch or Media Mismatch
- 8(Video) Paper is Jammed inside the Machine
- 9(Video) Paper is Jammed in the Paper Tray
- 10Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 11Color offset
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Configure the Scan to Email Feature (Linux)
- 14Check the remaining ink or toner level (Linux)
- 15How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 16(Video) Document is Jammed under the Document Cover
- 17(Video) Document is Jammed in the Top of the ADF Unit
- 18Delete print jobs from the print queue.
- 19The color of your printouts is not what you expected
- 20(Video) Paper is Jammed in the Back of the Machine
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Check the firmware version.
- 23My Brother machine has no power.
- 24The scanning speed is slow when scanning from my machine. (Windows)
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 28Configure and use the Scan Key Tool (Linux)
- 29Export an address book and import it to another machine
- 30Cannot print after a Windows 10 update (June 2020)
- 31When I print images, the quality is not good (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34I cannot print on a wireless (Wi-Fi) network (Mac)
- 35Enable the Brother machine's network interface.
- 36Open the Control Panel (For Windows)
- 37What is the difference between the toner cartridge and the drum unit?
- 38Cannot Scan ##
- 39Toner Error
- 40Cartridge Error
- 41No Toner
- 42I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 43No Paper / No Paper Tray1/Tray2/MP Tray
- 44Cooling Down
- 45Where can I find my Brother machine's serial number?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Uninstall the Brother Software and Drivers (Windows)
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 50Can I send a print job to multiple machine email addresses using Email Print?