FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed inside the Machine
- 4Black lines down the page
- 5Lines across the page
- 6Ghosting images
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8No Toner
- 9Toner specks
- 10I cannot print full-page photos or images using Email Print.
- 11I cannot print using my Brother machine on a wired network (Windows/macOS)
- 12Set Telephone Line Compatibility for Interference and VoIP Systems
- 13(Video) Document is Jammed under the Document Cover
- 14I cannot find some option in the Printing preferences. (For Windows)
- 152-sided Disable or 2-sided Disabled
- 16(Video) Paper is Jammed in the 2-sided Tray
- 17(Video) Paper is Jammed in the Back of the Machine
- 18(Video) Paper is Jammed in the Paper Tray
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21Add your Brother machine with AirPrint (macOS)
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Export an address book and import it to another machine
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26Protect your Brother machine against unauthorised access over the network
- 27Delete print jobs from the print queue.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29Cannot Scan ##
- 30Cannot Print ##
- 31Self-Diagnostic
- 32The printer status is Offline or Paused.
- 33Cannot Detect
- 34Poor fixing
- 35Document Jam
- 36(Video) Paper is Jammed in the MP tray
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Check the remaining ink or toner level (Linux)
- 40How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 41I get a TS error when trying to print on a wireless network.
- 42I cannot print on a wireless (Wi-Fi) network (Mac)
- 43(Video) Remove Small Scraps of Paper Jammed in the ADF
- 44(Video) Document is Jammed in the Top of the ADF Unit
- 45Media Type Mismatch or Media Mismatch
- 46Enable the Brother machine's network interface.
- 47How to identify your Operating System (OS).
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 49Change the printer driver settings (Windows)
- 50I cannot scan via network.