FAQs & Troubleshooting
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340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Unpack your Brother machine and install the toner cartridge
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 9(Video) Replace the Toner Cartridge
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Replace Drum
- 12What is Distinctive Ring and how do I program it?
- 13The printer status is Offline or Paused.
- 14Print the Network Configuration Report
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Paper is Jammed inside the Machine
- 19Paper is Jammed in the MP tray
- 20Reset the Network Settings to the Factory Settings
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Print on Both Sides of the Paper (Windows®)
- 23Black lines down the page
- 24Add your Brother machine with AirPrint (macOS)
- 25Delete print jobs from the print queue.
- 26Media Type Mismatch or Media Mismatch
- 27What is Storage PC Print Data using Active Directory®? (Windows)
- 28(Video) Connect telephone line and power cords
- 29How to identify your Operating System (OS).
- 302-sided Disable or 2-sided Disabled
- 31Print both sides of paper or a booklet automatically
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Load Thick Paper in the Paper Tray
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38What is Brother iPrint&Scan?
- 39Drum !
- 40What is the recommended paper?
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42White spots or black spots at 94 mm (3.7 in.) intervals
- 43Document Jam
- 44Paper is Jammed in the 2-sided Tray
- 45Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 46I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 47Select Receive mode.
- 48What can happen if the wrong paper is used in your machine.
- 49Use Universal Print (Windows)
- 50What driver package format is supported by my Linux distribution?