FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Document Jam
- 4How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Paper is Jammed in the Paper Tray
- 7(Video) Paper is Jammed in the MP tray
- 8What is the default password for my Brother machine?
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 11Install the Brother Mobile Connect application (for mobile device)
- 12Delete print jobs from the print queue.
- 13Change the printer driver settings (Windows)
- 14Toner Low or Prepare New Toner Cartridge
- 15Drum !
- 16I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21(Video) Set up your Brother machine
- 22The printer status is Offline or Paused.
- 23Cannot Detect
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25What is the default password for my BRAdmin or Web Based Management?
- 26Ghosting images
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 29Export an address book and import it to another machine
- 30Delete a network scanner entry. (Linux)
- 31Wrong Toner or Wrong Toner Cartridge
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33(Video) Remove Small Scraps of Paper Jammed in the ADF
- 34Cannot Scan ##
- 35Discover the MAC address of the Brother network card
- 36Size Error DX or Size Error 2-sided
- 37(Video) Paper is Jammed inside the Machine
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 40Can I send a print job to multiple machine email addresses using Email Print?
- 41What driver package format is supported by my Linux distribution?
- 42The driver installation finished successfully but I cannot print. (Linux)
- 43When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 44Firewall port requirements of the Scan Key Tool (Linux)
- 45Poor fixing
- 46Lines across the page
- 47Black lines down the page
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49Add your Brother machine with AirPrint (macOS)
- 50Configure and use PC-FAX (CUPS) (Linux)