FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Install the Brother Mobile Connect application (for mobile device)
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Document is Jammed under the Document Cover
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Lines across the page
- 8What is the default password for my BRAdmin or Web Based Management?
- 9(Video) Paper is Jammed in the Back of the Machine
- 10(Video) Paper is Jammed inside the Machine
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Wrong Toner or Wrong Toner Cartridge
- 13Media Type Mismatch or Media Mismatch
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15How to identify your Operating System (OS).
- 16Document Jam
- 17(Video) Paper is Jammed in the MP tray
- 18Install the optional lower tray
- 19Black lines down the page
- 20Add your Brother machine with AirPrint (macOS)
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22Protect your Brother machine against unauthorised access over the network
- 23Toner Low or Prepare New Toner Cartridge
- 24(Video) Paper is Jammed in the Paper Tray
- 25What is the recommended paper?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28The printer status is Offline or Paused.
- 29Poor fixing
- 30What is the default password for my Brother machine?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33I cannot print full-page photos or images using Email Print.
- 34Configure and use the Scan Key Tool (Linux)
- 35Check the remaining ink or toner level (Linux)
- 36Delete print jobs from the print queue.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Cannot Scan ##
- 39Discover the MAC address of the Brother network card
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41Change the printer driver settings (Windows)
- 42Cannot Detect
- 43My Brother machine has no power.
- 44Out of Memory
- 45Drum End Soon
- 46The scanning speed is slow when scanning from my machine. (Windows)
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48I cannot connect my machine to a Windows 11 computer via USB.
- 49I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 50Configure and use PC-FAX (CUPS) (Linux)