FAQs & Troubleshooting
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343 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace the Toner Cartridge
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5(Video) Set up your Brother machine
- 6Paper is Jammed inside the Machine
- 7Paper is Jammed in the MP tray
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9My Brother machine is unresponsive.
- 10I cannot scan via network.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13Set the Date and Time Using Web Based Management
- 14Print on Both Sides of the Paper (Windows®)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16(Video) Unpack your Brother machine
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Black toner marks across the page
- 21Black lines down the page
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Copy on Both Sides of the Paper (2-sided Copy)
- 24Update the Driver or Firmware for your Brother machine
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26Install a Certificate on Your Brother Machine
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28How to identify your Operating System (OS).
- 29Print the WLAN Report
- 30Toner Low or Prepare New Toner Cartridge
- 31Print a report that will show a listing of faxes I sent and received.
- 32Store Incoming Faxes in the Machine's Memory
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 35Change the Language on the LCD
- 36Install the optional lower tray
- 37Image skewed
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Use Universal Print (Windows)
- 40What driver package format is supported by my Linux distribution?
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Clean the Paper Pick-up Rollers
- 44I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 45Smudges on printed pages (Poor fixing)
- 46Scan a document in Windows 8 and Windows 10.
- 47Paper is Jammed in the Paper Tray
- 48Faint
- 49I cannot connect my machine to a Windows 11 computer via USB.
- 50Add your Brother machine with AirPrint (macOS)