FAQs & Troubleshooting
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340 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3(Video) Load A4/Letter paper
- 4Replace Drum
- 5I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Use voice mail on the same line as my Brother machine.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Paper is Jammed in the MP tray
- 12Dial Restriction for Fax sending.
- 13Set up my Brother machine to forward the received faxes to another location.
- 14Reset the Network Settings to the Factory Settings
- 15Paper is Jammed in the Paper Tray
- 16Black toner marks across the page
- 17What kind of envelopes and labels are recommended for printing?
- 18Enable the Brother machine's network interface.
- 19What is Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22What is the default password for my Brother machine?
- 23Add your Brother machine with AirPrint (macOS)
- 24Check the remaining ink or toner level (Linux)
- 25Reset the Drum Counter
- 26Print on Both Sides of the Paper (Windows®)
- 27Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 28How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 29(Video) Unpack your Brother machine
- 30(Video) Connect telephone line and power cords
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32How to identify your Operating System (OS).
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34The printer status is Offline or Paused.
- 35Drum !
- 36White spots or black spots at 94 mm (3.7 in.) intervals
- 37Paper is Jammed in the 2-sided Tray
- 38Paper is Jammed in the Back of the Machine
- 39Paper is Jammed inside the Machine
- 40White lines down the page
- 41The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 42What can happen if the wrong paper is used in your machine.
- 43What is the recommended paper?
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46I cannot find some options in the Print dialog box (macOS 11 or later)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I cannot print on a wireless (Wi-Fi) network (Windows)
- 50I cannot print using my Brother machine on a wireless network (Mac)