FAQs & Troubleshooting
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340 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Drum
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Wrinkles or creases
- 11Paper is Jammed inside the Machine
- 12Use voice mail on the same line as my Brother machine.
- 13Paper is Jammed in the Paper Tray
- 14Paper is Jammed in the MP tray
- 15Black toner marks across the page
- 16Dial Restriction for Fax sending.
- 17Print on Both Sides of the Paper (Windows®)
- 18What kind of envelopes and labels are recommended for printing?
- 19(Video) Connect telephone line and power cords
- 20White spots or black spots at 94 mm (3.7 in.) intervals
- 21Document Jam
- 22Paper is Jammed in the 2-sided Tray
- 23Paper is Jammed in the Back of the Machine
- 24Reset the Network Settings to the Factory Settings
- 25What is the recommended paper?
- 26How to identify your Operating System (OS).
- 27Set up my Brother machine to forward the received faxes to another location.
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29What can happen if the wrong paper is used in your machine.
- 30The printer status is Offline or Paused.
- 31White lines down the page
- 32White lines across the page
- 33Add your Brother machine with AirPrint (macOS)
- 34Media Type Mismatch or Media Mismatch
- 35Enable the Brother machine's network interface.
- 36What is Brother iPrint&Scan?
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Drum !
- 40Drum End Soon
- 41Curled or wavy
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43What is the default password for my Brother machine?
- 44Check the remaining ink or toner level (Linux)
- 45I cannot print on a wireless (Wi-Fi) network (Windows)
- 46Reset the Drum Counter
- 47Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 48The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 49How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 50(Video) Set up your Brother machine