FAQs & Troubleshooting
![]() |
Popular |
135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Document is Jammed in the Top of the ADF Unit
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5Toner specks
- 6Black lines down the page
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Delete print jobs from the print queue.
- 9Toner Low or Prepare New Toner Cartridge
- 10Poor fixing
- 11(Video) Paper is Jammed inside the Machine
- 12(Video) Paper is Jammed in the Paper Tray
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14Set Telephone Line Compatibility for Interference and VoIP Systems
- 15(Video) Document is Jammed under the Document Cover
- 16Install the Brother Mobile Connect application (for mobile device)
- 17Change the printer driver settings (Windows)
- 18Cannot Detect
- 19Use Universal Print (Windows)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Export an address book and import it to another machine
- 23(Video) Remove Small Scraps of Paper Jammed in the ADF
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25The printer status is Offline or Paused.
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27Change the brscan5 scan settings using XSane (Linux)
- 28Check the remaining ink or toner level (Linux)
- 29Large characters are printed incorrectly. (Linux)
- 30Wrong Toner or Wrong Toner Cartridge
- 31Control Printer Driver settings (only available for Windows)
- 32Media Type Mismatch or Media Mismatch
- 33How to identify your Operating System (OS).
- 34Cannot Scan ##
- 352-sided Disable or 2-sided Disabled
- 36What is the default password for my BRAdmin or Web Based Management?
- 37When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 38Drum End Soon
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Configure the Scan to Email Feature (Linux)
- 42The downloaded driver's name is different from my machine's name. (Linux)
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44"Offline" appears on the Status Monitor. (Windows)
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 47I cannot scan via network.
- 48Verify if the Brother machine has a dial tone.
- 49Document Jam
- 50Lines across the page