FAQs & Troubleshooting
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330 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3(Video) Load A4/Letter paper
- 4Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace Drum
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Print on Both Sides of the Paper (Windows®)
- 11(Video) Replace the Toner Cartridge
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Paper is Jammed in the 2-sided Tray
- 14Paper is Jammed in the Back of the Machine
- 15Paper is Jammed in the Paper Tray
- 16Paper is Jammed in the MP tray
- 17Toner Low or Prepare New Toner Cartridge
- 18Use voice mail on the same line as my Brother machine.
- 19Paper is Jammed inside the Machine
- 20Set up a Scan to SharePoint® Profile
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Protect your Brother machine against unauthorised access over the network
- 23Curled or wavy
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Set up a Scan to Network Profile
- 262-sided Disable or 2-sided Disabled
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Drum End Soon
- 30Toner specks
- 31White lines down the page
- 32White lines across the page
- 33(Video) Update the Driver or Firmware for your Brother machine
- 34Print on Both Sides of the Paper (Macintosh)
- 35I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 36The printer status is Offline or Paused.
- 37Document Jam
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Forward Incoming Faxes to Another Machine
- 40Install a Certificate on Your Brother Machine
- 41Media Type Mismatch or Media Mismatch
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot find some options in the Print dialog box (macOS 11 or later)
- 45Use Universal Print (Windows)
- 46What driver package format is supported by my Linux distribution?
- 47I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 48Easy Scan to E-mail
- 49Reset the Drum Counter
- 50Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)