FAQs & Troubleshooting
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326 Results
- 1(Video) Load A4/Letter paper
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Load Thick Paper in the Paper Tray
- 9Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13The printer status is Offline or Paused.
- 14Drum End Soon
- 15Replace Drum
- 16Scan to Email Attachment
- 17Dial Restriction for Fax sending.
- 18I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 19Print as a Poster (Windows®)
- 20(Video) Set up your Brother machine
- 21Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Paper is Jammed in the 2-sided Tray
- 25Black toner marks across the page
- 26Lines across the page
- 27(Video) Replace the Toner Cartridge
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29Install a Certificate on Your Brother Machine
- 30Set up a Scan to Network Profile
- 31What is Brother iPrint&Scan?
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Clean the Machine
- 35Set up a Scan to SharePoint® Profile
- 36Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 37Control Printer Driver settings (only available for Windows)
- 38Open the "Scanners and Cameras" and Properties.
- 39Clean the Paper Pick-up Rollers
- 40I cannot find some options in the Print dialog box (macOS 11 or later)
- 41Check the remaining ink or toner level (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43Scan to Email Attachment Using ControlCenter2 (Macintosh)
- 44Scan to Email Attachment Using ControlCenter4 Home Mode (Windows)
- 45Configure Email Sending or Receiving Using Web Based Management
- 46Change LDAP Configuration Using Web Based Management
- 47Change machine settings from your computer.
- 48Restrict changing machine settings for users.
- 49Easy Scan to E-mail
- 50Manage Multiple Certificates