FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The color of your printouts is not what you expected
- 3Toner Low
- 4How to identify your Operating System (OS).
- 5(Video) Paper is Jammed inside the Machine
- 6Toner scatter or toner stain
- 7Set Telephone Line Compatibility for Interference and VoIP Systems
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9Cannot Detect
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 11(Video) Paper is Jammed in the Back of the Machine
- 12(Video) Set up your Brother machine
- 13The printer status is Offline or Paused.
- 14Ghosting images
- 15Wrong Toner Cartridge
- 16Cannot Print ##
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Install the Brother Mobile Connect application (for mobile device)
- 20(Video) Paper is Jammed in the Manual Feed Slot
- 21I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 22Condensation
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 24Document Jam
- 25(Video) Paper is Jammed in the 2-sided Tray
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Cannot Scan ##
- 29Change the printer driver settings (Windows)
- 30Unusable Device
- 31Check the firmware version.
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 34Vertical colored streaks or bands appear on the page
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36I cannot print on a wireless (Wi-Fi) network (Mac)
- 37The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 38Toner Error
- 39No Paper / No Paper Tray1/Tray2/MP Tray
- 40What is the default password for my Brother machine?
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44Update the Driver or Firmware for your Brother machine
- 45(Video) Document is Jammed in the Top of the ADF Unit
- 46Enable the Brother machine's network interface.
- 47Discover the MAC address of the Brother network card
- 48Adjust color settings by using the custom setting in the printer driver (Windows only)
- 49Cartridge Error
- 50No Toner