FAQs & Troubleshooting
Popular |
164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1The color of your printouts is not what you expected
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3How to identify your Operating System (OS).
- 4(Video) Paper is Jammed inside the Machine
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7Cannot Detect
- 8Install the Brother Mobile Connect application (for mobile device)
- 9(Video) Paper is Jammed in the Manual Feed Slot
- 10Cannot Print ##
- 11The printer status is Offline or Paused.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 13Toner Low
- 14(Video) Paper is Jammed in the 2-sided Tray
- 15(Video) Paper is Jammed in the Back of the Machine
- 16Cannot print after a Windows 10 update (June 2020)
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18Condensation
- 19I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 20(Video) Set up your Brother machine
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 23Document Jam
- 24Ghosting images
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27Cannot Scan ##
- 28Unusable Device
- 29Check the firmware version.
- 30What is the default password for my Brother machine?
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Wrong Toner Cartridge
- 33(Video) Document is Jammed in the Top of the ADF Unit
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Adjust color settings by using the custom setting in the printer driver (Windows only)
- 36Toner Error
- 37Color offset
- 38Cooling Down
- 39Toner scatter or toner stain
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Vertical colored streaks or bands appear on the page
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43I get a TS error when trying to print on a wireless network.
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Update the Driver or Firmware for your Brother machine
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?