FAQs & Troubleshooting
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154 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is the default password for my Brother machine?
- 4(Video) Paper is Jammed in the Output Paper Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6A security warning appears when accessing Web Based Management via HTTPS.
- 7I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 8How to identify your Operating System (OS).
- 9Cannot Scan ##
- 10Cartridge Error
- 11Out of Memory
- 12Drum End Soon
- 13(Video) Paper is Jammed in the Back of the Machine
- 14(Video) Paper is Jammed in the Paper Tray
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16Use Universal Print (Mac)
- 17Use Universal Print (Windows)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21(Video) Set up your Brother machine
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 24The printer status is Offline or Paused.
- 25Toner specks
- 26Lines across the page
- 27Black lines down the page
- 28When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 29I cannot print full-page photos or images using Email Print.
- 30I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 31Export an address book and import it to another machine
- 32Check the remaining ink or toner level (Linux)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35Update the Driver or Firmware for your Brother machine
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37(Video) Remove Small Scraps of Paper Jammed in the ADF
- 38(Video) Document is Jammed under the Document Cover
- 39(Video) Document is Jammed in the Top of the ADF Unit
- 40Media Type Mismatch or Media Mismatch
- 41Protect your Brother machine against unauthorised access over the network
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Change the printer driver settings (Windows)
- 44Self-Diagnostic
- 45Toner Low or Prepare New Toner Cartridge
- 46Drum !
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 49I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 50Configure and use PC-FAX (CUPS) (Linux)