FAQs & Troubleshooting
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151 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Paper Tray
- 8Document Jam
- 9Black lines down the page
- 10Media Type Mismatch or Media Mismatch
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12(Video) Set up your Brother machine
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14(Video) Remove Small Scraps of Paper Jammed in the ADF
- 15(Video) Document is Jammed under the Document Cover
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17What driver package format is supported by my Linux distribution?
- 18Toner specks
- 19What is the default password for my Brother machine?
- 20Add your Brother machine with AirPrint (macOS)
- 21How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23What is Toner Continue Mode?
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25Set Telephone Line Compatibility for Interference and VoIP Systems
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Install the Brother Mobile Connect application (for mobile device)
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29How to identify your Operating System (OS).
- 30I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 31The printer status is Offline or Paused.
- 32Toner Low or Prepare New Toner Cartridge
- 33Lines across the page
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35I cannot print on a wireless (Wi-Fi) network (Mac)
- 36Cannot Scan ##
- 37Change the printer driver settings (Windows)
- 38Self-Diagnostic
- 39Cartridge Error
- 40What is the default password for my BRAdmin or Web Based Management?
- 41Drum !
- 42What is the recommended paper?
- 43The scanning speed is slow when scanning from my machine. (Windows)
- 44I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46(Video) Paper is Jammed in the Output Paper Tray
- 47After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 48(Video) Document is Jammed in the Top of the ADF Unit
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Cannot Detect