FAQs & Troubleshooting
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249 Results
- 1(Video) Replace Toner
- 2Jam Tray (With Video Instructions)
- 3I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 4Replace Drum
- 5Jam Inside (With Video Instructions)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Jam Rear (With Video Instructions)
- 11(Video) Load A4/Letter paper
- 12Jam 2-sided
- 13Hollow print
- 14Black lines down the page
- 15Manual Feed
- 16Document Jam (With Video Instructions)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18(Video) Connect telephone line and power cords
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Enable the Brother machine's network interface.
- 21Select Receive mode.
- 22TONER ENDED
- 23What is the recommended paper?
- 24My Brother machine could not be found over the network when I installed drivers on my PC.
- 25(Video) Load an Envelope (Manual Feed Slot)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Print Unable or Print Unable XX
- 28Print both sides of paper or a booklet automatically
- 29Drum End Soon
- 30What can happen if the wrong paper is used in your machine.
- 31Add your Brother machine with AirPrint (macOS)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33Self-Diagnostic
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36Set up your Brother machine on a wireless network.
- 37Printing/ Scanning with a mobile device
- 38What is Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41Can I print from or scan to Android™ Smartphone?
- 42What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 43Clean the drum unit
- 44Size mismatch
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 47I can print but cannot scan via network. (For Windows)
- 48Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 49(Video) Unpack your Brother machine
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.