FAQs & Troubleshooting
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389 Results
- 1Paper Jam
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I transfer faxes to the PC when my machine has a mechanical problem?
- 8What driver package format is supported by my Linux distribution?
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Change the printer driver settings (Windows/macOS)
- 12How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 16Why doesn't the machine answer when receiving a call?
- 17How do I factory reset the network settings?
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 21Can third party ink be used to refill the ink cartridges?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Delete print jobs from the print queue.
- 25How to identify your Operating System (OS).
- 26Configure a cover page for PC-FAX.
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29The printer status is Offline or Paused.
- 30In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 31How do I load envelopes into my machine?
- 32How do I load paper in paper tray#2?
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Open the Status Monitor
- 36I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40I can print but cannot scan via network. (For Windows)
- 41I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43The keys on the control panel do not respond.
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 46What is the "Station ID" and how do I set it?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I can print but cannot scan via network. (For Mac)
- 50When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".