FAQs & Troubleshooting
![]() |
Popular |
381 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Paper Jam
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What is the recommended paper?
- 8What is Brother iPrint&Scan?
- 9Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 10How do I load paper?
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 13Ink Absorber Full
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 18Change the number of times my Brother machine rings before it answers.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 22How to identify your Operating System (OS).
- 23Out of Fax Memory
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 31What is AirPrint?
- 32I am unable to change my Brother machine's Receive Mode.
- 33Load A3 or ledger paper and program my Brother machine to print on it.
- 34Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 35Low Temperature
- 36High Temperature
- 37Preview the faxes I receive before I print them.
- 38Configure a cover page for PC-FAX.
- 39The printer status is Offline or Paused.
- 40Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43I cannot remove red-eye.
- 44I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 45How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 46One or more of my colors are not printing (blank).
- 47Document Jam
- 48When I print, the pages are smudged with ink.
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50Why doesn't the machine answer when receiving a call?