FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9What is Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11One or more of my colors are not printing (blank).
- 12Paper Jam
- 13Cannot print after a Windows 10 update (June 2020)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15(Video) Load plain Letter/A4 paper
- 16Locate files scanned with ControlCenter2 (For Macintosh)
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23I cannot make borderless prints.
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 27When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 28Is my Brother machine compatible with Windows Vista?
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30The scanner cover support has come off. (With Video Instructions)
- 31(Video Library) Setup your product
- 32Load paper in the paper tray
- 33Combine multiple scanned documents into a single file with PaperPort™
- 34I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 35Printing/ Scanning with a mobile device
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38The printer status is Offline or Paused.
- 39I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 40Set up a Group for Broadcasting faxes.
- 41When I print, the pages are smudged with ink.
- 42Confirm that a FAX I sent was received correctly.
- 43I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 44Scan a text document and convert it into a text file (For Windows)
- 45Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).
- 46Add your Brother machine with AirPrint (macOS)
- 47I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 50Protect your Brother machine against unauthorised access over the network