FAQs & Troubleshooting
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200 Results
- 104/03/2024(Video) Paper Size Mismatch
- 203/29/2024(Video) Clean the Scanner
- 303/29/2024(Video) Clean the Paper Pick-up Rollers for Paper Tray #1
- 403/29/2024(Video) Clean the Paper Feed Rollers
- 503/29/2024(Video) Clean the Base Pad
- 603/29/2024(Video) Cover is Open
- 703/29/2024(Video) Paper Tray not detected / Paper Tray 1 not detected / Paper Tray 2 not detected / Paper Tray #1 not detected / Paper Tray #2 not detected
- 803/29/2024(Video) Cannot Print XX or Print Unable XX
- 902/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1001/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1101/10/2024What is the default password for my Brother machine?
- 1201/04/2024Easy Scan to E-mail
- 1301/04/2024(Video) How to Email Print
- 1401/04/2024Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 1509/22/2023I cannot scan via network.
- 1608/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1707/05/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 1806/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2206/01/2023Add your Brother machine with AirPrint (macOS)
- 2306/01/2023Delete print jobs from the print queue.
- 2405/16/2023I cannot print from my computer via USB.
- 2504/19/2023I cannot install the Brother software (Mac)
- 2604/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2704/06/2023The printer status is Offline or Paused.
- 2803/27/2023Change the printer driver settings (Windows)
- 2903/27/2023"Offline" appears on the Status Monitor. (Windows)
- 3003/27/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3202/15/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 3302/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3402/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3512/19/2022After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 3612/19/2022Cannot Detect Ink Volume
- 3712/19/2022Install Starter Ink
- 3812/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3912/19/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4012/19/2022Replace Ink
- 4112/19/2022Can third party ink be used to refill the ink cartridges?
- 4212/19/2022One or more of my colors are not printing (blank).
- 4312/19/2022Improve poor print quality.
- 4412/19/2022Ink Low
- 4512/19/2022Cannot Detect
- 4612/19/2022When I print photos, the color quality is not good.
- 4712/13/2022How to identify your Operating System (OS).
- 4810/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4910/20/2022Install the Brother Mobile Connect application (for mobile device)
- 5010/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)