FAQs & Troubleshooting
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349 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4How do I load paper?
- 5Can I print from or scan to Android™ Smartphone?
- 6One or more of my colors are not printing (blank).
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Replace Ink
- 9What driver package format is supported by my Linux distribution?
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11The printer status is Offline or Paused.
- 12Load envelopes into my machine
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15When I print, the pages are smudged with ink.
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17Printing/ Scanning with a mobile device
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28Forward a fax to another fax machine when my machine has a mechanical problem.
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33Where can I get FaceFilter Studio and what can I do with this application?
- 34Confirm that a FAX I sent was received correctly.
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Scan an image and insert it in a Windows XP application
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48No Paper Fed
- 49Is my Brother machine compatible with Windows Vista?
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?