FAQs & Troubleshooting
![]() |
Popular |
351 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Paper Jam
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6How do I know which side up my photo paper should be in the tray?
- 7No Paper Fed
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 11Change the number of times my Brother machine rings before it answers.
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Load envelopes into my machine
- 15The printer status is Offline or Paused.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17How do I load paper?
- 18Connect your Brother machine to your mobile device via a wireless router or access point.
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Replace Ink
- 21I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Send a fax
- 24I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 29I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33How to identify your Operating System (OS).
- 34The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 35I cannot start ControlCenter4.
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 39Delete numbers stored in my Brother machine's Caller ID History.
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Can I print from or scan to Android™ Smartphone?
- 42Can I use voice mail on the same line as my Brother machine?
- 43One or more of my colors are not printing (blank).
- 44Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 47Change the printer driver settings (Windows/macOS)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Where is the USB port on the machine?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.