FAQs & Troubleshooting
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141 Results
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Set up your Brother machine
- 4Install Starter Ink
- 5No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 6Replace Ink
- 7Set up your Brother machine on a wireless network (Windows/macOS)
- 8Check the Print Quality
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Telephone Line Interference/VoIP.
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I cannot print using my Brother machine on a wired network (Windows/macOS)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Paper Size Mismatch
- 16I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Clean the Print Head from Your Brother Machine
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 21Add your Brother machine with AirPrint (macOS)
- 22How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 23Wrong Ink Cartridge
- 24Remove Paper Scraps Jammed in the ADF
- 25Enable the Brother machine's network interface.
- 26Delete print jobs from the print queue.
- 27Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 28Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 29Cannot Scan XX or Unable to Scan XX
- 30I cannot scan via network.
- 31I cannot connect my machine to a Windows 11 computer via USB.
- 32Where can I download Brother iPrint&Scan application for Mac?
- 33Change the Print Options to Improve Your Print Results
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35The printer status is Offline or Paused.
- 36One or more of my colors are not printing (blank).
- 37Printer Jam or Paper Jam
- 38What is the default password for my Brother machine?
- 39(Video) Print a long paper
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 42Cannot print after a Windows 10 update (June 2020)
- 43When I print images, the quality is not good (Linux)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 47I cannot print on a wireless (Wi-Fi) network (Mac)
- 48Access Web Based Management
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull