FAQs & Troubleshooting
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239 Results
- 102/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 311/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 408/29/2023Verify if the Brother machine has a dial tone.
- 508/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 606/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 706/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 806/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 906/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1006/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1106/01/2023Add your Brother machine with AirPrint (macOS)
- 1206/01/2023Delete print jobs from the print queue.
- 1305/16/2023I cannot print from my computer via USB.
- 1404/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1504/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1604/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1704/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1803/27/2023"Offline" appears on the Status Monitor.
- 1903/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2003/27/2023Change the printer driver settings (Windows/macOS)
- 2103/27/2023The printer status is Offline or Paused.
- 2203/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2303/17/2023I can print but cannot scan via network. (For Windows)
- 2403/17/2023Open the "Scanners and Cameras" and Properties.
- 2502/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2602/14/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 2702/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2802/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2912/19/2022Cannot Detect Ink Volume
- 3012/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3112/13/2022How to identify your Operating System (OS).
- 3210/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3310/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3409/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3509/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 3608/31/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 3708/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3808/22/2022Configure the Scan to Email Feature (Linux)
- 3908/16/2022Printer Locked
- 4008/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4107/26/2022Configure and use the Scan Key Tool (Linux)
- 4206/30/2022I can print but cannot scan via network. (For Mac)
- 4306/30/2022Scan a document into PaperPort™ using the TWAIN driver
- 4406/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4505/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4604/20/2022Uninstall the Brother Software and Drivers (Windows)
- 4704/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4804/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4904/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5003/24/2022I cannot find some option in the Printing preferences. (For Windows)