FAQs & Troubleshooting
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226 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Load paper in the paper tray
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4Load envelopes
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Unable to Print 7X
- 7What driver package format is supported by my Linux distribution?
- 8After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 9Install Starter Ink
- 10Use voice mail on the same line as my Brother machine.
- 11Out of Memory
- 12Replace Ink
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Scan a document into PaperPort™ using the TWAIN driver
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20No Ink Cartridge
- 21No Paper Fed
- 22"Offline" appears on the Status Monitor.
- 23I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Paper Jam
- 26I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 30Enable the Brother machine's network interface.
- 31The body of a fax cannot be sent when sending a fax with a cover page via AirPrint from my computer. (OS X v10.8)
- 32Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34Cannot Detect Ink Volume
- 35Load photo paper
- 36Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38Important points you need to confirm before configuring your Brother machine for a wireless network.
- 39Loading paper in the manual feed slot.
- 40After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 41Ink Absorber Full
- 42Select Receive mode.
- 43Printer Locked
- 44Verify if the Brother machine has a dial tone.
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Set up my Brother machine to forward the received faxes to another location.
- 47What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 48Confirm that a FAX I sent was received correctly.
- 49What is the recommended paper?
- 50Print the Network Configuration Report