FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Load paper in the paper tray
- 15The printer status is Offline or Paused.
- 16Paper Jam
- 17Load envelopes
- 18Protect your Brother machine against unauthorised access over the network
- 19Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 20Scan a document and save the scanned image to a folder on a local or network hard disk
- 21Select Receive mode.
- 22Set up my Brother machine to forward the received faxes to another location.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Enable the Brother machine's network interface.
- 26What is Brother iPrint&Scan?
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Install Starter Ink
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Wrong Paper Size
- 32Use voice mail on the same line as my Brother machine.
- 33One or more of my colors are not printing (blank).
- 34Document Jam/too Long
- 35Replace Ink
- 36Connect your Brother machine to your mobile device via a wireless router or access point.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Change the printer driver settings (Windows/macOS)
- 40Unable to Print XX
- 41Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 42Cover is Open
- 43Transfer faxes to the PC when my machine has a mechanical issue.
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Improve poor print quality.
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Cannot Detect Ink Volume
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.