FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Protect your Brother machine against unauthorised access over the network
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 16Print using only the black ink cartridge when the Color cartridges have run out.
- 17Connect your Brother machine to your mobile device via a wireless router or access point.
- 18Enable the Brother machine's network interface.
- 19Scan a document and save the scanned image to a folder on a local or network hard disk
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Change the printer driver settings (Windows/macOS)
- 22Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 23Cover is Open
- 24Load paper in the paper tray
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Install Starter Ink
- 27The printer status is Offline or Paused.
- 28Use voice mail on the same line as my Brother machine.
- 29Replace Ink
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36Unable to Scan AX
- 37Low Temperature
- 38What is the recommended paper?
- 39Configure and use PC-FAX (CUPS) (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Wrong Ink Color
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Loading paper in the manual feed slot.
- 50Scan a document and e-mail it as an attachment