FAQs & Troubleshooting
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140 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4How to identify your Operating System (OS).
- 5Ink Low
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Wrong Ink Cartridge
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Paper Size Mismatch
- 12One or more of my colors are not printing (blank).
- 13Replace Ink
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15Paper is Jammed in the Front of the Machine
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 17Telephone Line Interference/VoIP.
- 18Update the Driver or Firmware for your Brother machine
- 19I get a TS error when trying to print on a wireless network.
- 20Load Documents in the Automatic Document Feeder (ADF)
- 21Document is Jammed in the Top of the ADF Unit
- 22Install the Brother Mobile Connect application (for mobile device)
- 23Protect your Brother machine against unauthorised access over the network
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 26Discover the MAC address of the Brother network card
- 27Change the printer driver settings (Windows)
- 28Paper is Jammed in the Back of the Machine
- 29Improve poor print quality.
- 30What driver package format is supported by my Linux distribution?
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32Check the Print Quality
- 33Install Starter Ink
- 34The printer status is Offline or Paused.
- 35Why doesn't my Brother machine have a dial tone?
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37Printer Jam or Paper Jam
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44Export an address book and import it to another machine
- 45Cannot print after a Windows 10 update (June 2020)
- 46Check the remaining ink or toner level (Linux)
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50Open the Status Monitor (Windows)